Shipping Policy

Shipping Policy

At Squares Platform, we aim to provide convenient shipping options for our customers. Please review the following information regarding our shipping procedures:

Delivery Timeframes:

We strive to deliver your package as quickly as possible. However, please note that additional time may be required during peak selling seasons, due to invalid addresses, customs clearance delays, and public holidays. We appreciate your patience in advance.

Domestic Shipping:

For shipments within Vietnam, the following timelines apply:

– Processing time: 1 – 2 business days (Monday to Saturday).

– Expected Delivery time: 2 – 3 business days 

– Shipping Cost: $2.95

– Ship from store address at: 105 Ngo Quyen, Doan Ket, Thi xa Lai Chau, Lai Chau, Viet Nam

International Shipping:

At this time, we do not offer international shipping. Shipments is limited to the Vietnam. 

NOTE: Please be aware that shipping times may be longer than usual during holidays. If you have any inquiries or concerns, please contact us at [email protected]. Our dedicated customer service team is here to assist you.

Fragile Products:

For delicate items such as porcelain temple jars, additional shipping charges may apply if the package exceeds weight limits. We advise customers to record a video when unboxing fragile products to document any damage that may occur during transit.

Tracking Information:

Please allow up to 24-48 hours for your tracking link to update. If you have not received a shipping confirmation or if you have any questions regarding your order, please don’t hesitate to email us at [email protected]. We’re here to help.

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